Refund policy

1. 30-Day Return Window

Your satisfaction is our priority. We offer a 30-day return window for a refund on your purchase. We accept returns or exchanges for any reason, provided the item or apparel is completely unused, unworn, unwashed, unaltered, and is free from any damage, stains, or odors.

2. Restocking Fees

To account for the inspection, specialized hygiene protocols, repackaging, and inventory management required to return items to our shelves, a 25% restocking fee will be deducted from all approved returns.

3. Eligibility & Return Requirements

To qualify for a successful return or product exchange, the following criteria must be met:

Regional Availability: Returns are exclusively accepted from customers located in Canada and the United States.
Timeline: Requests must be formally submitted within 30 calendar days of your original purchase date.
Item Condition: Products must be in pristine, original condition—strictly never worn, used, washed, or altered in any way.
Packaging & Tags: All items must be sent back with original tags attached and in their original, intact product packaging.
Proof of Purchase: A valid invoice or order confirmation is mandatory to process your request.
Shipping & Logistics: Return shipping must be freight prepaid at the customer's expense and fully insured against loss or damage. A valid tracking number must be provided. Please note that Cash on Delivery (C.O.D.) shipments will be rejected at our facility.

4. How to Initiate a Return or Exchange

Starting a Return

To begin the process, please open a request through our website's live-chat feature. To help our team expedite your approval, please have the following details ready to share in the chat:

A copy of your original invoice
The specific reason for the return
Your full name and shipping address

Requesting an Exchange (Within 30 Days)

If you need to swap an item for a different size, style, or product, the process depends on the scenario:

Received the Wrong Item: Please provide clear photos of the incorrect item alongside your invoice via live chat. Once verified, we will provide you with a prepaid shipping label to cover the return freight.
Incorrect Size or Style Selection: If you ordered the incorrect size or style, please explain the issue to our team in live chat. You will need to handle the prepaid return shipping. Note: Custom-made or modified items are entirely ineligible for exchanges, and exchanges are limited to a one-time courtesy per order.

5. Refund Processing Timeline

Once your returned package arrives safely at our warehouse, our team will inspect the items. Approved refunds are credited back to your original payment method within 3 to 7 business days from the date of receipt.

6. Order Cancellations

If you change your mind after placing an order, you must request a cancellation via live chat within one hour of purchase. Because our fulfillment center processes orders rapidly, we cannot amend, halt, or recall an order once it has been picked up by our shipping carriers.