Shipping policy

1. Shipping Rates & Fees

🇨🇦 Shipments Within Canada

We are pleased to offer complimentary shipping to all of our Canadian customers. Every order is processed and dispatched directly from our primary fulfillment center located in Quebec. We utilize tracked courier shipping to ensure your package arrives safely within 2 to 3 business days. A tracking number will be provided as soon as your order leaves our facility.

🇺🇸 Shipments to the United States

For orders bound for the United States, we charge a predictable flat rate of $29.99 USD. These shipments are also sent via tracked shipping from our warehouse, maintaining an efficient delivery window of 2 to 3 business days thanks to our cross-border logistics network.

2. Customs, Duties, and Import Fees

🇨🇦 For Canadian Customers

Because our inventory is already imported, cleared, and housed within Canada, domestic orders are completely exempt from any customs duties, brokerage fees, or surprise import charges.

🇺🇸 For United States Customers

Due to updated U.S. customs regulations removing the duty exemption on lower-value imports, all shipments entering the United States may be subject to local import taxes and customs duties. These mandatory government fees are not included in our product prices and must be settled by the recipient upon arrival.

⚠️ Important Note on Refused Deliveries: If a U.S. delivery is refused due to unpaid duties or brokerage fees, the carrier will return the parcel to us and bill our account for the unpaid duties, brokerage fees, and return freight costs. Consequently, any resulting refund will be calculated using the following formula:

$Refund = Sale Amount - U.S. Duties - Brokerage Fees - Return Shipping Costs$

Please note that original shipping charges are strictly non-refundable.

3. Order Processing & Timeline

We value your time and aim to prepare standard orders within 0 to 1 business day.

Pre-Orders: Items marked as pre-orders operate on extended timelines distinct from standard inventory.
Payment Verifications: Occasional banking or payment processing delays may slightly extend the initial handling window.
Status Updates: You will automatically receive a tracking confirmation the moment the carrier scans your package.

4. Delivery Windows & Carrier Logistics

Once your order has completed processing, final delivery typically takes 2 to 4 business days, varying slightly by geographical destination. All shipments are managed via tracked domestic and international carriers originating from our logistics hubs.

5. Damaged or Lost Shipments

Transit mishaps can occasionally happen. We take full structural responsibility for any products that are damaged or lost while in the care of the courier. If your package arrives compromised, please document the damage and reach out to our support team immediately so we can quickly arrange a replacement or resolution.